Make DIY smart again
“The retail landscape is littered with dash-boards bulging with data that is barely ever used”. So says, Dr Robert Rooderkerk, Associate Professor...
Be Seen. Be Known. Be Chosen
What every hardware store needs to know about modern visibility, customer trust, and future growth.
My name is Stefanie...
Putting in the right effort at Trade Shows
Our regular contributor from the USA, Gina Schaefer interviewed long time and very experienced hardware store buyer, Willa Reddy, to get her...
Defining your OSAT -Overall Satisfaction Rate
In this series of articles, Gina Schaefer writes about her “Big 5” - the metrics her team uses to track, report on...
Be a Storyteller
I was alone in my little car, zipping down the GW Parkway at 6pm on a Thursday evening. It was 2002. The...
Preloved, reclaimed & recycled
The retail trend that’s here to stay?
In recent years, our industry has undergone a significant transformation. Driven by...
Click & Collect isn’t a channel – it’s a stress test
What Click & Collect reveals about a retailer's internal competence.
For years, retailers have spoken about Click & Collect...
Meet your customers where they are
The what?Historically, there has been one sacred rule in retailing that we have lived by - The customer standing in front of...
Lisbon 2025 -The Queen of the Sea and the future of DIY
Report by Thierry Coeman on the Global DIY Summit: Did the industry live up to its ambition?
Lisbon, the...
Reinventing the Concept of a Garden Centre
In this issue our colleague and friend Thierry Coeman visited the Kremer Natur Talente Garden Centre concept in Lennestadt, Germany.
