Meet your customers where they are
The what?Historically, there has been one sacred rule in retailing that we have lived by - The customer standing in front of...
Lisbon 2025 -The Queen of the Sea and the future of DIY
Report by Thierry Coeman on the Global DIY Summit: Did the industry live up to its ambition?
Lisbon, the...
Reinventing the Concept of a Garden Centre
In this issue our colleague and friend Thierry Coeman visited the Kremer Natur Talente Garden Centre concept in Lennestadt, Germany.
Unlocking the trends likely to define the home improvement industry in 2026
The Home Improvement industry enters 2026 in a very different place to where it stood just a few years ago. The extraordinary...
Reinventing connection, why trade fairs remain essential
Thierry Coeman shares with us more than three decades of experience in the international Home Improvement Sector.
He was...
Why doing nothing is now the riskiest strategy of all
For years, one of the safest strategies in Builders’ Merchanting was to do nothing.
If the branch was profitable,...
Costello’s ACE Hardware – 50 years in business!
Costello’s Ace Hardware is one of the top Ace Hardware retailers in the USA and operates 46 locations in five states -...
Step 1 – The Power of Being Seen
This article is Step One of Grit Blueprint's Visibility Framework, created by founder Stefanie Couch. This is a three-step system they use...
The Reverse Industry has been built up around retailers handling returns of $billions of...
In my previous column, I highlighted some of the ways my team of buyers prepares to head into tradeshow season. Purchasing new...
Loyalty Programs For The Win!
This is the final installment in my Big 5 series, profiling the five metrics my team uses to track the health...
