The brutal truth, merchandising/pricing policy/housekeeping
Gathering Feedback from Honest SourcesIn 2013 I invited a group of peers, affectionally self-named “the pteradacyls” to tour our locations and...
Sprezzatura, reflections from Bergamo
Our colleague Thierry Coeman has recently returned from the International Hardware Fair in Bergamo, Italy, and gives us a flavour on what...
Costello’s ACE Hardware Interview with CEO Mike Costello
In our last issue we introduced you to Costello’s ACE Hardware, one of the top ACE Hardware retailers in the USA operating...
AI at the counter: The next frontier for builders merchants
For generations, the builders’ merchant counter has been the heartbeat of our industry, a place where relationships are built, advice is given,...
The importance of the Last Mile
Insight DIY’s Steve Collinge discusses how companies are being more creative with the final stages of the delivery process, including using new...
Is the ePocalypse coming?
It was around two years ago that the phrase Epocalypse first came into my consciousness. It was used within a report ‘Predictions...
State of the art in customer store experience
Case study: Castorama Poznan, Poland.
A few months ago, Castorama - part of the Kingfisher Group since 2001...
Engaging the team – engages the customer
In this series of articles, Gina Schaefer writes about her “Big 5” - the metrics herteam uses to track, report on and...
The DIY e-Commerce symbiosis
Exclusive interview with Joost de Beijer, CEO Intergamma
European DIY retailers are always hoping to take a piece of...
Resetting the retail-supply balance: The Retail Revolution – book review
In this issue our friend and colleague Thierry Coeman reviews a recently published, and in his view outstanding, retail book, The Retail...
