Define it, measure it, bonus to it!
A strong and successful bonus plan should align company leaders towards the same common goals. It should be explainable, understandable and measurable....
Preloved, reclaimed & recycled
The retail trend that’s here to stay?
In recent years, our industry has undergone a significant transformation. Driven by...
Convenience: The latest battleground for merchants
The builders’ merchant sector is entering a period of profound change. For decades, our industry has been...
Why is there such a focus on the Trade Customer?
The disruption of the UK’s Do It Yourself market has been happening for some time now. Disguised...
Defining your OSAT -Overall Satisfaction Rate
In this series of articles, Gina Schaefer writes about her “Big 5” - the metrics her team uses to track, report on...
The Big Squeeze? I’m not so sure…
It’s tough and it’s only going to get tougher, as the Cost-of-Living Crisis bites further into consumer...
What makes a great Sales Manager at an independent lumberyard?
Turning high demand, tight margins, and contractor expectations into sales leadership success.
At Lumber / Building Materials (LBM) dealers,...
Standing out in the Competitive Dutch DIY Landscape
Our colleague Thierry Coeman has recently conducted an interview with Corine Duchenne, Managing Director of Praxis. Both the Dutch brand Praxis (184...
The three-prong approach to prospecting
Over the last 3½ years, I have worked with many lumberyards in the USA and Canada, and one of the more popular...
Inspiration vs Execution: The growing disconnect inside today’s DIY & Garden Stores
There is a growing contradiction inside modern DIY and Garden stores. Across the sector, retailers are talking more than ever about inspiration,...
