Work on the business not in the business!
Throughout the years several books have made an impact on how I think about running our business,...
Costello’s ACE Hardware – 50 years in business!
Costello’s Ace Hardware is one of the top Ace Hardware retailers in the USA and operates 46 locations in five states -...
The Greek DIY Myth
Our colleague and friend Thierry Coeman conducts an interview with Dimitris Galanis, CEO of Praktiker Hellas, one of the leading DIY brands...
Make DIY smart again
“The retail landscape is littered with dash-boards bulging with data that is barely ever used”. So says, Dr Robert Rooderkerk, Associate Professor...
Meet your customers where they are
The what?Historically, there has been one sacred rule in retailing that we have lived by - The customer standing in front of...
State of the art in customer store experience
Case study: Castorama Poznan, Poland.
A few months ago, Castorama - part of the Kingfisher Group since 2001...
The brutal truth, merchandising/pricing policy/housekeeping
Gathering Feedback from Honest SourcesIn 2013 I invited a group of peers, affectionally self-named “the pteradacyls” to tour our locations and...
The Growing Importance of Influencer Marketing
Influencer marketing has grown rapidly during the last three years and all the signs indicate that it will only become more important...
A hallmark for sustainability in the DIY world
The Belgian DIY & Home Improvement retailer, Brico Belgium, moved a few months ago to a brand new building, just at the...
It’s all about the mission
Since we first became aware of the impact of Covid and lockdowns on our industry, I’ve been...
