If You Want to Get What You’ve Never Had, You Need to Do What...
My name is Fiorella Origlia, I'm French. You might have come across The Retail Revolution in the Jan/Feb issue of The...
The DIY & Garden Store of the Future: What’s Changing?
The DIY and garden retail sector is at a pivotal moment. For decades, the model has remained largely unchanged: large format stores,...
How To Embrace Technology in DIY?
Our colleague Thierry Coeman tells us how the Belgian DIY Trade Fair theme highlights the human factor.
Over...
Loyalty Programs For The Win!
This is the final installment in my Big 5 series, profiling the five metrics my team uses to track the health...
Resetting the retail-supply balance: The Retail Revolution – book review
In this issue our friend and colleague Thierry Coeman reviews a recently published, and in his view outstanding, retail book, The Retail...
Step 3 – Be Chosen: Why customer experience builds long-term value
Customers do not just choose the cheapest option. They choose the business that delivers consistent, memorable experiences. Being chosen is not only...
Defining your OSAT -Overall Satisfaction Rate
In this series of articles, Gina Schaefer writes about her “Big 5” - the metrics her team uses to track, report on...
Unlocking the trends likely to define the home improvement industry in 2026
The Home Improvement industry enters 2026 in a very different place to where it stood just a few years ago. The extraordinary...
Step 2: Be Knowns – How to build reputation in today’s market
A neighbour might recommend your store, but 8 out of 10 customers now check online before they buy. If your online profile...
Understanding profitability in the Hardware / Building Materials and Timber Industry and how salespeople...
Top line sales are for egos - it’s the bottom line that counts.
That line always gets people’s attention....
