Step 2: Be Knowns – How to build reputation in today’s market
A neighbour might recommend your store, but 8 out of 10 customers now check online before they buy. If your online profile...
Understanding profitability in the Hardware / Building Materials and Timber Industry and how salespeople...
Top line sales are for egos - it’s the bottom line that counts.
That line always gets people’s attention....
When sustainability evolves towards competitive advantage
Nordströms - pioneering a Net-Zero future in DIY & Trade.
Our colleague and friend Thierry Coeman has provided an...
AI at the counter: The next frontier for builders merchants
For generations, the builders’ merchant counter has been the heartbeat of our industry, a place where relationships are built, advice is given,...
Step 1 – The Power of Being Seen
This article is Step One of Grit Blueprint's Visibility Framework, created by founder Stefanie Couch. This is a three-step system they use...
Interchalet, the Dutch hidden DIY treasure
Our colleague Thierry Coeman visits the Dutch Province of Limburg at the crossroads of Belgium, the Netherlands, and Germany, where the Romans...
Convenience: The latest battleground for merchants
The builders’ merchant sector is entering a period of profound change. For decades, our industry has been...
Engaging the team – engages the customer
In this series of articles, Gina Schaefer writes about her “Big 5” - the metrics herteam uses to track, report on and...
Be Seen. Be Known. Be Chosen
What every hardware store needs to know about modern visibility, customer trust, and future growth.
My name is Stefanie...
What makes a great Sales Manager at an independent lumberyard?
Turning high demand, tight margins, and contractor expectations into sales leadership success.
At Lumber / Building Materials (LBM) dealers,...
