This issue features service providers who offer solutions to help businesses in the sector operate more efficiently, including Enterprise Resource Planning (ERP) and Point of Sale (ePOS). This also includes how to optimise your IT and cyber security while protecting your business, how to unlock online trade sales, how to avoid card fraud, the power of integrated payment solutions, empowering your sales force, and optimising your merchandising.
Mastering the art of the trade counter sale
In the fast-paced world of builders’ merchants, the trade counter is where efficiency meets customer service. Intact say that mastering trade counter sales is essential for customer satisfaction, revenue growth, and competitiveness.
This article examines key elements of successful trade counter operations and shows how modern technology, especially integrated ERP (Enterprise Resource Planning) and POS (Point of Sale) systems, can transform your business.
Understanding the Trade Counter Environment
The trade counter is the heart of your business. It’s where professional tradespeople and DIY enthusiasts alike rely on your expert advice and efficient service. With time often at a premium for your customers, quick purchases are not just appreciated – they’re expected. Any delays due to manual stock checks, paperwork or staff lacking up-to-date information can lead to frustration and potentially lost sales.
Intact help you explore the key elements you need to focus on to ensure your trade counter is running at peak efficiency.
Key Elements of a Successful Trade Counter Sale:
- Staff with comprehensive product knowledge
- Quick access to essential information
- Speed and accuracy in processing orders
- Efficient inventory management
- Personalised customer service
- Margin control and pricing flexibility
- Flexible payment options
The Role of Technology in Streamlining Operations
In today’s digital age, technology plays a pivotal role in enhancing your trade counter operations.
Modern software solutions can significantly improve your stock management, order processing, and customer relationship management. Rather than being viewed as an expense, technology has become a necessity to meet evolving customer demands and adapt to constant market changes.
Despite this, many businesses still rely on manual processes, mixing digital and paper-based systems or using workarounds for software limitations. Although these practices can become ingrained habits, they often seriously slow your business down. Embracing technology can make your business more efficient, letting you focus on growth rather than routine tasks.
Other benefits include:
- Fewer errors and inconsistencies
- Huge time savings on routine tasks
- Real-time data for better decision-making
- Improved accuracy in inventory management
- Enhanced customer service through faster, more reliable information
By adopting modern solutions, you will also free up your staff to focus on what truly matters – serving customers and growing your business.
Benefits of an Integrated ERP and POS System
While having a robust ERP or business management software is essential for your overall merchant operations, integrating it with your Point of Sale (POS) or trade counter software is what truly transforms your customer-facing processes.
This integration is critical for enhancing the trade counter experience, both for your staff and your customers. An integrated system brings numerous advantages to your day-to-day operations:
- Dynamic product searches: Allows you to quickly find items using combined search features at the point of customer contact.
- Real-time inventory updates: You’ll always know exactly what’s in stock and where it’s located.
- Seamless transactions: Your customers can buy off-the shelf, request a full or partial delivery and even return goods in one smooth interaction.
- Margin control: Protecting your profitability becomes easier because you can set up your maximum discount amounts or percentages.
- Customer insights: Customers feel valued and understood when you have their preferences and purchase history at your fingertips and can offer a personalised service with their pricing.
- Automated reordering: Keeps your stock levels just right.
- Comprehensive reporting: Easily access sales trends and business performance data to make timely and informed decisions.
- Flexible product formats: Sell by the metre, by the roll, or in split packs? Your system will handle it all seamlessly.
By integrating your ERP and POS systems, you’re not just upgrading your software – you’re revolutionising your trade counter operations, enhancing customer service, and setting your business up for greater efficiency and profitability.
Advanced Features for Enhanced Trade Counter Operations:
Building on the benefits of integrated ERP and POS systems, some advanced features that can further enhance your trade counter operations include:
- Personalised screens: For fast efficient processing, tailor your trade counter software to only show what your staff need.
- Haggle Feature: Make on-the-fly negotiations with a screen showing cost price, selling price, margin, and discount levels for authorised users.
- Lost Sales Analysis: Record and analyse customer requests for items not in stock to guide future purchasing decisions.
- ePOS Touch Screen: Offer quick, simple processing of orders and payments in retail environments.
- Product and Price History: Easily access customer product history to resolve price disputes.
Best Practices for Trade Counter Staff
- Be a product expert: Know your stock inside out. Have specs at your fingertips and ready to email. Your knowledge builds customer trust and keeps them coming back.
- Listen with intent: Hear what your customers really need, not just what they say. It’s about solving problems, not just selling products.
- Embrace your tech: Your ERP and POS systems are powerful allies. Master them to serve customers faster and smarter.
- Think one step ahead: Use system prompts to suggest complementary products or deals. It’s not just upselling – it’s helping customers get everything they need in one go.
- Effectively handle rush periods: Let your business software be your secret weapon during busy times. Use it to monitor seasonal rush periods, alert you to low stock, and process orders quickly.
- Stay in the know: Keep up with industry trends and new products. Be the go-to person your customers rely on for the latest and greatest.
Remember, it’s all about making your customers’ lives easier while keeping your trade counter running smoothly. Your expertise, backed by smart technology, is what sets you apart.
Conclusion
Mastering the art of trade counter sales is a combination of personal skills, efficient processes, and leveraging the right technology. By implementing an integrated ERP and POS system such us Intact Xline or Intact iQ, builders’ merchants can streamline operations, enhance customer service, and drive business growth.
The ability to control margins, offer personalised pricing, and quickly access crucial information empowers your staff to provide superior service. In an increasingly competitive market, those who master this art and use advanced trade counter solutions will find themselves at the forefront of the industry.
Remember, the key to success lies in continuous improvement. Regularly assess your processes, invest in staff training, and stay updated with the latest technological advancements. By doing so, you’ll not only meet but exceed customer expectations, setting your business apart in the competitive world of builders’ merchants.
If you’d like to see how Intact’s integrated ERP and POS systems could transform your business, contact them today for a personalised demo at 042 9331742 or visit www.intactsoftware.com.
Crossell’s sales strategies are designed to boost your sales performance
Members of Hardware Association Ireland (HAI) have an opportunity to propel their businesses to new heights with the expertise of Crossell Sales and Merchandising.
As a leading wholly owned Irish company, Crossell specialises in delivering top-tier outsourced solutions across various retail channels, particularly excelling in the hardware sector.
With a stellar track record built through partnerships with many leading brands Crossell has cemented its reputation as a market leader. Their collaborations with major retailers such as Woodies, B&Q, Chadwicks, The Range, and Expert Hardware underscores their unmatched capability and influence in the market.
Why Choose Crossell?
- Enhanced Sales Performance: Crossell’s sales strategie sare designed to boost your sales performance. Their approach ensures optimal product visibility and shelf placement, enhancing overall sales techniques to drive better results.
- Professional Merchandising: Crossell’s merchandising services ensure your products are not just present, but prominent. From in-store theatre executions to secondary displays, their strategies create multiple customer engagement points, driving higher sales.
- Resource Efficiency: By outsourcing to Crossell, you can focus on what you do best – product development and customer service. This leads to more efficient resource allocation, freeing up valuable time and energy.
- Scalability: Crossell allows you to scale your sales and merchandising efforts according to market demands without heavy investments in permanent staff or infrastructure.
- Expertise and Experience: With extensive experience in the hardware and building materials market, Crossell brings a wealth of knowledge and proven success strategies, particularly benefiting medium and smaller HAI members lacking in-house capabilities.
- Customised Solutions: Crossell offers tailored solutions to meet the unique needs of each HAI member, ensuring your specific business goals and challenges are effectively addressed.
Partnering with Crossell Sales and Merchandising means tapping into a reservoir of expertise and experience that can significantly enhance your market presence, improve sales efficiency, and ultimately drive better business performance in the competitive hardware market.
For more information call 00 353 1 4603884 or email info@crossell.ie
Is your on-site IT a security risk to your business?
Amid supply chain disruption and more sinister and sophisticated cyber threats online, companies must continually streamline their operations, cut costs, and better secure their data to keep trading at a profit. The consequences of not doing so are stark. Hardware & Builders Merchants with on-premises IT systems face serious consequences if there is a cyber-attack where ransomware can cause them to lose their ability to trade.
The good news is that cloud computing can help companies achieve efficiencies, improve customer service, and better protect their IT systems from cyber-attacks. Understandably, many in the hardware, builders` merchant and distribution industry are now looking at securing and futureproofing their business, so this article outlines the five key benefits for businesses switching from on-premises IT to cloud computing.
Robust defence against cyber threats
Sadly, cyber warfare methods continually evolve and develop. Thousands of new viruses, worms, and other forms of malicious software (or malware) are created each day. Many dangers exist, from advanced persistent threats (ATPs) to malicious ransomware and phishing attacks, and it only takes one successful attack to stop a company from trading.
Most companies underestimate the length of time a cyber-attack will stop them from trading. Instead of days, it’s often weeks. Combined with the cost of the ransom, being unable to trade, manage stock, or issue invoices can be critical to their business in the long term.
Up to now, companies have been able to run their IT networks themselves, usually within a dedicated room ‘on-premises’. However, as more efficient and sustainable solutions become available, many businesses find this requires careful management and significant cost overheads.
In today’s competitive climate, such an investment of time and money looks increasingly expensive, especially since companies can now take advantage of cloud providers’ best-in-class technologies and expertise.
For example, cloud service providers like Kerridge Commercial Systems (KCS) invest heavily in their use of public cloud technology, creating secure environments beyond most merchant and distribution companies’ ability to afford. They are proactive about conducting research and always look to utilise the best security technologies and expertise, all so they can offer their customers an enhanced level of protection from cyber-attacks.
Better protection against data breaches
When a data breach strikes, companies suffer from criminals gaining unauthorised access to sensitive company data. Consequently, such incursions can lead to the theft of valuable customer information, including names, email addresses, and sensitive financial details.
Being unable to trade after a cyber-attack, such as a data breach, is only one problem, however. After the breach, companies can usually expect worse consequences over the medium to long term, such as significant fines and irretrievable damage to their hard-won reputation.
Cloud computing helps mitigate the risk of data breaches mainly through advanced, centralised data management systems. These systems enhance control over data access and provide sophisticated tools for data integrity checks and intrusion detection. Cloud providers typically also deploy multi-layered security strategies, including a physical security presence at their data centres.
Reduce your IT expenses
Maintaining on-site IT infrastructure can be very expensive and particularly problematic when a business is trying to cope with rising prices and issues within its supply chain. Companies usually shoulder the cost of maintaining hardware and software licenses themselves, while the cost of IT personnel can significantly drain budgets and resources.
Ultimately, cloud computing offers a cost-effective solution by shifting most of these fluctuating expenses to a predictable pay-as-you-go subscription model that stays the same. Cloud hosting fees typically cover a range of services, including server maintenance, data storage, and increased data bandwidth capability.
However, they also cover the maintenance costs for the server hardware, software security updates, technical support, and 24/7 backup provision.
Improve efficiency and scale
The ability to scale operations rapidly and efficiently is crucial in the building supplies industry, where demand can be unpredictable and vary according to fluctuations in season and geography. However, cloud computing facilitates easy scalability. Using a cloud provider lets your business increase its IT resources without investing upfront in hardware, software, and infrastructure.
This scalability ensures merchant distribution companies can handle peak loads during high-demand periods without disrupting service or performance. Moreover, cloud platforms can integrate seamlessly with AI and machine learning tools, enabling better demand forecasting and inventory management.
Cut your carbon emissions
Sustainability is increasingly important in all sectors, including distribution. Cloud computing contributes to environmental sustainability by reducing the carbon footprint of IT operations. Centralised data centres, optimised for energy efficiency, consume significantly less power compared to traditional on-site
servers.
Furthermore, cloud providers often use renewable energy sources and implement energy-efficient practices that far surpass what companies could achieve independently.
Additionally, the scalability of cloud resources means that energy usage aligns more closely with actual needs, avoiding the inefficiencies of underutilised on-premise infrastructure. By leveraging cloud computing, businesses move towards greener operations and align with global efforts to reduce energy consumption and emissions.
For further information please visit www.kerridgecs.com.
Driving growth in B2B hardware: Key takeaways from ‘Scaling for Success’
In June Monsoon Consulting, in partnership with Digital River and Adobe, hosted the eagerly anticipated “Scaling for Success” event, spotlighting the latest trends and strategies in B2B eCommerce. Industry leaders gathered at Dublin’s Camden Court Hotel to exchange knowledge and discuss the future of digital commerce.
The event kicked off with insightful talks from leading figures, including Tadhg Bowe from Monsoon Consulting, who delved into the latest eCommerce trends. Laura Hodson provided an in-depth look at user experience UX and personalisation tactics aimed at fostering growth. The highlight was a detailed case study presented by Ashley O’Brien, CEO of O’Brien Ingredients and Odaios Foods, who shared their successful digital transformation story, executed in collaboration with Monsoon.
A dynamic panel discussion followed, featuring industry leaders Simon Harkin from Uniphar, Ciaran Crean of WaveOMS, Estelle Di Lucia from Digital River, and Monsoon’s own CEO, Bharat Sharma. They explored practical ways to enhance client success through streamlined operations and integrated digital strategies, providing actionable insights for all attendees.
Monsoon Consulting continues to lead in developing sophisticated digital solutions for the B2B hardware sector, including our B2B eCommerce solution Apex, shortlisted for the Irish Tech Awards 2024. Bharat Sharma said “With experience working with major clients like Topline, we understand the unique challenges and opportunities in this industry. We are excited to announce more upcoming events to further support businesses like yours in their digital transformation journeys”.
In the meantime, Monsoon invite you to take advantage of their tailored eCommerce Readiness assessment.
This session is designed to evaluate your current digital presence and identify the most effective strategies to enhance your online operations.
For more information on the Monsoon Consulting’s B2B platform Apex or to schedule an assessment, visit
www.apex.monsoonconsulting.com/hardware-construction
Minimising disruptions and maximising security
How monitoring and lone worker solutions can benefit hardware retailers.
For Hardware retailers in Ireland, security is paramount. Protecting your valuable inventory and ensuring the safety of your employees are top priorities. However, traditional security systems can sometimes become a burden, particularly with the prevalence of false alarms. Explore how advanced monitoring solutions and innovative lone worker devices can significantly enhance security while minimising disruptions for both retailers and their employees.
The False Alarm Frustration
Most construction equipment retailers rely on security systems – a wise decision. Yet, these systems can be susceptible to false alarms triggered by environmental factors like wind, trees or animals. The responsibility to respond to these alarms often falls on keyholders or designated responders, leading to:
- Disrupted Sleep: False alarms often occur at inconvenient times – late nights or weekends. Responding to these alarms disrupts sleep patterns, leads to staff shortages and productivity the next day and a reduction overall well-being.
- Wasted Resources: Responding to false alarms wastes valuable time and resources that could be better spent on core business activities.
- System Neglect: Frequent false alarms can lead to complacency and a disregard for the system, potentially delaying response to real security threats.
The Power of Monitoring
Modern security systems go beyond simple alarms. Integrated monitoring services offer significant advantages:
- Reduced False Alarms: Monitoring companies employ advanced verification methods to differentiate between real threats and false triggers. This reduces unnecessary callouts and allows security professionals to prioritise confirmed incidents.
- Peace of Mind: Knowing a trained professional is monitoring your system allows for a good night’s sleep and a clear focus on business during the day. Security companies handle investigation and potential emergency service dispatch, freeing you from these responsibilities.
- Enhanced Security: Monitoring companies offer additional services like video surveillance review, allowing for faster response and better evidence gathering in real security situations.
Protecting Lone Workers
Retail environments often involve lone workers – employees working independently on-site or during deliveries or simply opening or closing alone. The Securitas Technology lone worker device is a discreet panic attack device that offers a valuable solution.
- Discreet Safety Net: The device is small and portable, easily carried on a pocket, keychain, or lanyard. Its discreet design provides a sense of security without being intrusive.
- One-Touch SOS: A simple press of the SOS button connects the worker directly with the Monitoring Alarm Receiving Centre (ARC). This immediate response ensures help arrives quickly in case of emergencies.
- Enhanced Communication: The IntelliCare management platform allows managers to:
- Set escalation protocols for different situations.
- Schedule check-ins to ensure worker safety.
- Send messages for welfare checks and activity updates.
- Track worker location through indoor and outdoor mapping (with the worker’s consent).
The device, combined with a robust monitoring service, empowers lone workers. It allows them to confidently perform their duties, knowing help is readily available in case of emergencies.
Conclusion
By incorporating advanced security monitoring and innovative lone worker devices, construction equipment retailers can significantly enhance security without sacrificing peace of mind or operational efficiency. Reduced false alarms, improved response times, and a heightened sense of security for lone workers all contribute to a more secure and productive business environment.
Securitas Technology Ireland are proud to be able to offer HAI members a full alarm monitoring service which includes CCTV monitoring, regular maintenance visits on equipment, lone working devices and full keyholding and patrol services.
For further information, reach out to the HAI dedicated account manager Denise McCarthy denise.mccarthy@securitas.com Phone 086-1916327.
Unlock online trade sales: Staying competitive in a dynamic market
Wholesalers across all sectors face rising costs, supply chain disruptions, and evolving customer expectations. To stay competitive, hardware and building product suppliers must streamline operations, enhance customer experience, and embrace digital tools to get, and stay, ahead of the competition.
Introducing Premio
A custom-built B2B e-Commerce platform for wholesalers and distributors. Premio integrates directly with the ERP system to streamline sale order processing, reduce costs, improve efficiency, and accelerate growth.
Enhancing Operational Efficiency
Automating the sales order process reduces admin costs and boosts operational efficiency. With a 24/7 online store, customers can place orders anytime on any device, while the sales team focus on sourcing new business. Real-time inventory and order tracking features help mitigate supply chain disruptions and provides a superior customer service that locks in loyalty.
Improving Customer Experience
Convenience is the new loyalty and trade buyers expect the same standard of personalised service as consumers. Premio’s user-friendly interface offers a B2C-like user experience, allowing customers to effortlessly search for products and place orders quickly and easily in their own time.
A new feature saving suppliers time and money is the ability to generate branded online and printable PDF product catalogues which can be shared instantly with sales team and customers to keep sales targets on track when range or prices change.
Driving Sales Success
Premio provides powerful real-time sales data & customer insights for informed decision making and a truly personalised service that strengthens customer relationships. See at a glance purchasing activity by account, region, or product; review what’s selling & what’s not; monitor who’s ordering what & when; and crucially, assess which customers or product categories hold most potential for growth.
Premio was originally developed for a large product wholesaler in the midlands with thousands of SKU’s and hundreds of resellers. It has been a complete game-changer for them in bringing their sales online and fuelling growth, and they now process 95% of their €multi-million trade sales through the platform.
Brian O’Driscoll, Managing Director of Premio eCommerce, comments, “Enhancing operational efficiency for better use of resources, improving customer experiences to lock in loyalty, and empowering your sales team to focus on growth instead of order capture are the building blocks to staying ahead in an increasingly digital market. We’re here to help and look forward to introducing Premio to more HAI members over the months ahead.”
For more information, visit www.premio.ie or contact karen.dillon@premio.ie
Top tips to avoid your business becoming a victim of card fraud
Protecting your customers and your business from fraud attacks is an ongoing issue. Determined criminals continue to develop new ways to trick people. Not only can this potentially leave you out of pocket, it can also do serious reputational harm to your brand.
A good payments provider will help keep your card payments secure, using the latest technology to encrypt data – keeping your customers’ sensitive information safe, while protecting your reputation.
But even with the safest technology in place, there’s still the human factor to consider. Clever con artists will prey on your emotions and fears, so being wise to their tricks will keep you a step ahead.
“At Elavon, we like to go the extra mile for our customers, so read on for our top tips on how best to avoid becoming a victim of card fraud”, says Brian Kinsella, Senior Regional Fraud Officer, Elavon Europe.
Distracting staff Fraudsters try to take advantage of busy shops and will try to distract you when a purchase is being made. While the card is being entered into a machine, the scammer cancels the original sale before it is fully processed, and instead issues themselves a refund.
Be wary of attempts to distract your staff and double check the final receipt once it has been printed. If you spot that a fraudulent refund has been processed, contact your payment processor who will show you how to void that transaction.
Any business with a card machine can fall victim to this kind of fraud. But, if your store is particularly busy, you’re more likely to be a target.
Playing on your emotions
In card-not-present fraud, the criminal calls up to place an order using stolen details and pays over the phone. Often, they will appeal to your softer side, spinning a tale about buying in bulk for a charity project or other worthy cause.
After the items have been supplied to the fraudster, the genuine cardholder files a chargeback request. But by this point, the criminal is long gone – leaving you to repay the cost of the items to the cardholder, as well as the chargeback fee.
A variation of this scam is to arrange for a courier to collect the order, adding a layer of anonymity as no delivery address is given. The outcome remains the same: a chargeback request is raised, and you’re left out of pocket.
What to look out for
- New customers looking to purchase large orders over the phone
- Customers looking for goods to be delivered ASAP – they might even organise a courier themselves
- Buyers are not too concerned about price, availability or the specific details of the products ordered
- They offer up multiple cards when a transaction is declined
Three steps to prevent you becoming a victim
- Think through the order. Does it make sense that they are ordering this volume of a product?
- Ask the customer to call into the store and pay by chip and PIN
- Avoid card-not-present transactions where possible; use Pay By Link instead.
And always think: if it seems too good to be true, it probably is.
To talk more about security and what Elavon can do to support your business take payments securely, please contact: Peter Cooke on peter.cooke@elavon.com or +353 (0) 871676215.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
The power of integrated payment solutions
The Builder Merchant and DIY sector, like all retail environments, continually strives to enhance operational efficiency and boost customer satisfaction.
As the volume of credit and debit card payments increase year on year (with mobile wallet payments accounting for an impressive 32% of all card transactions at POS terminals www.centralbank.ie/statistics/statistical-publications/behind-the-data/monthly-credit-and-debit-card-spending-data) a seamless integration between credit card terminals and Point of Sale is essential. This offers numerous benefits to retailers by streamlining payment processing, reducing transaction times, minimising errors, and lowering the risk of fraud. Additionally, integrated systems often include advanced analytics tools, providing valuable insights into consumer behaviour and sales trends.
The upward trend in card-based transactions encouraged Morris’s Builders Providers and DIY in Waterford to ensure that they provided a seamless customer experience to both their trade and retail customers. A collaborative project between them, CORE Technology as their Solution Provider and AIB Merchant Services as their Payment provider exemplifies the benefits of integrated credit cards.
“The integration with CORE Tech as our long-term technology partner and AIB Merchant Services as our payment provider, along with the adoption of Clover machines, has been highly successful. The key advantages include paperless environment, digital receipts, user-friendly terminals, simpler reconciliations, and faster tills, all enhancing efficiency and customer experience. We are delighted with the results.” Said David Ryan, Morris Builders Providers.
Nicola Cogan, CORE Technology said, “CORE is dedicated to empowering our clients with advanced payment processing solutions. By integrating credit cards and partnering with leading systems such as AIB Merchant Services and Clover, we ensure our clients can operate efficiently and effectively in a competitive market.”
“The collaboration between AIB Merchant Services and Core Tech delivers unparalleled benefits to our mutual clients, offering innovative solutions that enhance transaction efficiency and customer satisfaction.
Our partnership thrives on collaborative innovation.
Our Clover integration with Core Tech was a seamless transition which now offers the Builder Merchant and DIY sector a robust and stable integration enhancing operational efficiency.” – Darren Flanagan, Associate Director of SME Payments, AIB Merchant Services.
For further information visit www.coretechtechnology.ie or email core@coretechnology.ie
Empower your sales force and customers
Two new eCommerce apps are driving sales to unprecedented levels by handing power over to sales teams – or directly to the customer.
Liam Phelan of Radius Ireland, a leading distributor in the FMCG marketplace was looking to boost his sales team’s performance. But his reps on the road were struggling to stay up-to-date with stock levels, lead times and outstanding debts. “It wasn’t about the team, it was about the tools,” he explains. “They simply didn’t have an easy way to access the information they really needed while they were out meeting with customers. Then Agility Software asked us to try their new Sales Rep app.”
The Sales Rep app allows sales reps to take orders and see precise stock levels, delivery costs and lead times no matter where they are. And the impact of the app – available on iOS and Android – was immediate. “Now, our reps can access a customer’s sales history, payment records and generate personalised orders or quotes based on their individual profile,” says Liam. “It’s been a total gamechanger in helping our reps build relationships and trust with customers. They say knowledge is power and we’ve definitely found that’s the case.”
The app’s interactive map also allows reps to identify potential new business. This easy-to-use function highlights potential customers nearby, personalising and expediting the process of targeting possible sales leads.
“Given the power and functionality of the Sales Rep app, it’s not surprising sales are up – but we couldn’t have anticipated such a significant increase” says Liam. “We can’t imagine going back to how things were before.”
Also New Vend Ltd, one of Ireland’s leading vending machine specialists, has signed up to Agility Software’s new wholesale eCommerce app JustSell. “JustSell hands the power to our customers, streamlining the ordering process and giving them access to their order history, invoices and more,” says John O’Brien, Director, New Vend Ltd.
“We’ve found that order notifications and updates are easy to set up, cutting out endless phone calls and unnecessary paperwork that used to take up so much time. JustSell does precisely what the name suggests – it allows us to Just Sell to our customers!”
At New Vend’s end, the team have been able to set up customer personalised pricing. “We really appreciate how simple the process of setting up JustSell has been and its total integration with our Agility Professional ERP solution.
We’ve been really well-supported by Agility Software throughout,” says John.
David Malcolm at Agility Software said, “It’s our mission to make life easier – and profits higher – for clients by finding clever solutions to their problems. These rave reviews suggest we’ve succeeded to do exactly that with Sales Rep and JustSell.”
Book your free demonstration of Sales Rep and JustSell today. Contact Agility Software on +353 (01) 253 282.
