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Yearly Archives: 2026
What I’ve Learned Helping Small Businesses Make Digital Work
I’ve been working with Lean for most of my working life, although it wasn’t always called Lean. Earlier in my career it...
If You Want to Get What You’ve Never Had, You Need to Do What...
My name is Fiorella Origlia, I'm French. You might have come across The Retail Revolution in the Jan/Feb issue of The...
The DIY & Garden Store of the Future: What’s Changing?
The DIY and garden retail sector is at a pivotal moment. For decades, the model has remained largely unchanged: large format stores,...
How To Embrace Technology in DIY?
Our colleague Thierry Coeman tells us how the Belgian DIY Trade Fair theme highlights the human factor.
Over...
Loyalty Programs For The Win!
This is the final installment in my Big 5 series, profiling the five metrics my team uses to track the health...
Meet The Judges: Four Lenses On Excellence
What does excellence in merchanting look like in 2026?
According to this year’s...
Supporting Ireland’s Building Materials Sector to deliver National Infrastructure
By Jack Chambers TD, Minister for Public Expenditure, Infrastructure, Public Service Reform and Digitalisation.
Resetting the retail-supply balance: The Retail Revolution – book review
In this issue our friend and colleague Thierry Coeman reviews a recently published, and in his view outstanding, retail book, The Retail...
Step 3 – Be Chosen: Why customer experience builds long-term value
Customers do not just choose the cheapest option. They choose the business that delivers consistent, memorable experiences. Being chosen is not only...
Defining your OSAT -Overall Satisfaction Rate
In this series of articles, Gina Schaefer writes about her “Big 5” - the metrics her team uses to track, report on...
