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Yearly Archives: 2026
The DIY & Garden Store of the Future: What’s Changing?
The DIY and garden retail sector is at a pivotal moment. For decades, the model has remained largely unchanged: large format stores,...
How To Embrace Technology in DIY?
Our colleague Thierry Coeman tells us how the Belgian DIY Trade Fair theme highlights the human factor.
Over...
Loyalty Programs For The Win!
This is the final installment in my Big 5 series, profiling the five metrics my team uses to track the health...
Meet The Judges: Four Lenses On Excellence
What does excellence in merchanting look like in 2026?
According to this year’s...
Supporting Ireland’s Building Materials Sector to deliver National Infrastructure
By Jack Chambers TD, Minister for Public Expenditure, Infrastructure, Public Service Reform and Digitalisation.
Resetting the retail-supply balance: The Retail Revolution – book review
In this issue our friend and colleague Thierry Coeman reviews a recently published, and in his view outstanding, retail book, The Retail...
Step 3 – Be Chosen: Why customer experience builds long-term value
Customers do not just choose the cheapest option. They choose the business that delivers consistent, memorable experiences. Being chosen is not only...
Defining your OSAT -Overall Satisfaction Rate
In this series of articles, Gina Schaefer writes about her “Big 5” - the metrics her team uses to track, report on...
Unlocking the trends likely to define the home improvement industry in 2026
The Home Improvement industry enters 2026 in a very different place to where it stood just a few years ago. The extraordinary...
Minister Jack Chambers, Guest of Honour as Hardware Association Ireland Hosts Industry Year End...
Hardware Association Ireland hosted Jack Chambers TD, Minister for Public Expenditure, to a Breakfast Briefing at the Castleknock Hotel in early December...
