Getting inside the heads of Customer Experience (CX) experts is a new E-Book that sets out to understand why CX champion organisations around the world outperform their competitors on every single business metric.
Through roundtable discussions, The CX Company, based in Dublin, engaged with business leaders and CX practitioners across the globe to capture actionable insights to help you grow your own business. The first roundtable discussion explored future challenges and opportunities that Builders Merchant & Hardware retailers could focus on today that will successfully benefit your business tomorrow. By understanding and monitoring what’s around the corner, you will be positioned to deliver ambitious business growth by understanding which CX actions will give the greatest impact.
In this interactive e-book, you will learn that the rewards from delivering remarkable CX are enormous and quite immediate. Especially when you focus on actions that impact positively on your customers rather than actions that make life easier for you and your business. Rather than seeking a silver bullet that doesn’t exist, retailers must realise that what is required is a connected approach across all departments. In the first E-book of a series, you’ll find the key thoughts and insights from an expert group on a number of key topics. It is full of recommended actions that will help you address the challenges and opportunities that we all face each day.
