Businesses within today’s hardware, building providers, and DIY sectors face a number of challenges. The ongoing challenges of attracting and retaining skilled staff, the impact of the National Minimum Wage increase, Pay Related Social Insurance (PRSI), and other costs on the sector, have had a significant effect.
Staff are consistently under pressure to provide the best experience for their customers, and businesses are looking to technology to make the staff and customer experience better. Efficiently and securely managing and handling cash is one area that can be stressful for employees, and manual cash handling is often fraught with human error and security risks, be that at the counter or in the back office.
What do businesses want to do to overcome this and grow?
– Minimise risks and cash losses
– Improve in-store security and efficiency
– Increase employee productivity
– Enhance the customer experience
– Encourage staff retention and increase job satisfaction.
So, what can be done to help improve this?
To address and overcome these challenges, automated cash recycling solutions are the way forward. They improve accuracy and efficiency, and also enhance staff productivity, reduce costs, and help manage business processes from front of house and point of sale, to back office – even connecting both – all helping staff retention and productivity.
But what if I have multiple tills/payment points?
That’s not a problem! You can get a cost-effective solution from a portfolio of solutions for managing cash from just one till or across any number of tills – some with a greatly reduced footprint, catering for installation in all environments or revenue areas, especially where space is limited .
This will enable you to optimise the amount of devices needed in store, management can save time through reduced processing and handling of cash across fewer devices, thereby increasing productivity and reducing costs. To determine what solution is best for you, a consultative approach can be used to establish your requirements based around the volume of customers and amount of cash handled. Hardware Association Ireland members can avail of a free of charge initial consultation, details at the end of this article.
A customised payment solution can then be deployed, specifically tailored to your business, which ensures you achieve your overall business goals and maximise your technology investment.
Can this technology work in the Back Office?
Absolutely! In your back office, a cash recycling solution can help you deliver more streamlined and efficient services, saving management time around reconciliation, start and end of day processes and preparing cash for lodgement.
This can be stand alone or combined with a fully closed loop solution – i.e. front and back office devices – enabling you to connect all your cash processes, helping you not only increase productivity and security for your staff, but also enabling them to focus on other activities that improve customer experience.
From small and large hardware retailers, builders’ merchants and DIY stores, GLORY leads the EMEA market for retail cash recycling solutions with 39% point of sale and 66% market share of back office cash recycling solutions. GLORY Ireland is extremely proud to play a part in this.
Ruairi Harpur – General Manager, Wallace’s of Wellingtonbridge said, “Installing GLORY’s cash automation devices for our front of house payment points has been transformative. We now have a payment device for managing cash across multiple tills and we have a completely secure, accurate and cost-effective cash handling solution which has increased staff productivity and minimised our cash losses. Our staff are happy with this quick, easy to use payment solution, and our start and end of day processes have also significantly improved as we now save time daily on balancing tills.”
Get in touch to find out more about how GLORY can help you improve your cash handling processes – front of house or back office – and deliver better customer experiences.
Contact Donal Clavin – Sales Manager, GLORY Ireland, for your free of charge initial consultation for HAI members – email donal.clavin@ie.glory-global.com or phone +353 87 332 9653.
DONAL CLAVIN, Sales Manager, GLORY Ireland
