“Despite an extensive career in insurance, just three years with OMC Claims has opened my eyes to exactly how complex securing the benefits of an insurance policy can be”, so says Rob O’Brien, Business Development Manager at OMC Claims.
Transitioning to claims has highlighted the technicalities involved and the crucial role a Loss Assessor plays in guiding policyholders through the claims process. For members of Hardware Association Ireland, understanding the value OMC Claims can bring will make all the difference when disaster strikes.
Who Are OMC Claims and What Do We Do?
OMC Claims is one of Ireland’s largest firms of Loss Assessors, advocating relentlessly for policy holders facing challenges following fires, floods, storms, and even pandemics! Unlike Loss Adjusters who work for insurance companies, we represent only you, the policyholder.
Our nationwide team brings decades of experience from the insurance industry and also from quantity surveying, engineering, and accounting. This multi-disciplinary expertise enables us to handle claims of all sizes and complexities. Additionally, our partnership with the Polygon Group, www.polygongroup.com/en-ie/, enhances our ability to provide comprehensive restoration and recovery services.
It’s no surprise that much of our growth stems from trust and reputation. Over 70% of our business comes from repeat clients and referrals – a testament to the confidence policyholders and insurance brokers have in our ability to deliver exceptional outcomes during difficult times.
Why a Loss Assessor is Essential for Business Insurance Claims
For a builders merchant or hardware store, the value of insurance becomes clear when a claim arises. Navigating a policy’s conditions and exclusions can be overwhelming, but this is where OMC Claims steps in.
Whether it’s dealing with water damage from a burst pipe or resolving structural issues with your building, we’re with you every step of the way. From accurately presenting your claim to achieving the best settlement, we handle the complexities, allowing you to concentrate on running your business. Business Interruption claims are another area where our expertise ensures that your financial losses are fully accounted for and minimised. At OMC Claims, we handle over 2,000 claims annually, offering expertise and consistency in a landscape where brokers and policies can change frequently. Just as you prioritise excellent service for your customers, we deliver the same for you.
Key Issues for Hardware Stores to Watch Out For in 2025
Insurance policies serve as a vital safety net, but it’s essential to address potential pitfalls to ensure smooth claims handling:
- Policy Conditions and Compliance Requirements
– Many policies require regular certifications for fire safety systems or security measures. Failure to meet these conditions can jeopardise a claim. Regularly review your policy and maintain compliance to avoid unnecessary risk. - Sums Insured and Underinsurance
– Underinsurance can significantly reduce your claim payout. If the sums insured for buildings, stock, or equipment are too low, you may not recover the full value. Periodically reassess your policy to account for rising rebuilding costs and inventory changes. - Duties in the Event of an Incident
After an incident like a flood, policies typically require you to:
– Notify your insurer promptly.
– Minimise further damage.
– Provide accurate evidence to support your claim. Failing to meet these obligations can delay or void your claim. Loss assessors ensure requirements are handled effectively.
Trust the Experts to Be on Your Side
The key message I share with business owners is this: While you might only experience one claim in your lifetime, we manage hundreds every year. This experience equips us to influence an outcome that might otherwise be missed.
Insurance policies evolve to address modern business needs, and your broker may change your insurer annually. At OMC Claims, we offer stability and expertise, helping you navigate these complexities with confidence.
Real-World Examples of Claims
Consider a hardware store owner who suffered significant stock loss due to a fire. While they focused on reopening their business, we managed their claim from start to finish, securing their full entitlement under the policy.
Or take a store that experienced a roof collapse after heavy snowfall, resulting in business interruption and property damage. We assessed the situation, gathered the necessary documentation, and worked tirelessly to secure a settlement that covered the loss and helped the business recover.
A Partnership You Can Rely On
At OMC Claims, we’re more than just loss assessors; we’re advocates for your business. With our expertise, you can navigate insurance claims confidently and efficiently. If you haven’t heard of us before, don’t worry – your broker has.
When disaster strikes, trust OMC Claims to be on your side. Together, we’ll ensure your insurance policy delivers the protection and support your business needs to thrive.
We welcome any queries about claims through the OMC Claims website www.omcclaims.ie or directly to me: rob@omcclaims.ie
Photo: Rob O’Brien, Business Development Manager, OMC Claims
