Sales order processing plays a critical role in the customer satisfaction process. From the moment a customer places an order to the point where the goods are handed over or delivered, it should appear like a seamless process.
However, much must occur behind the scenes to create that impression. Everything should happen quickly and efficiently, from placing the order to picking the inventory, sorting the items, and packing and delivering the goods. Every business that sources, stocks, services, or sells goods must get this right, or they risk losing customers and falling behind the curve.
A business operation runs better if it integrates its core functions through one ERP (or business management) system. One such system means the business can take on a seamless and holistic approach rather than operating with each step in the process running independently. The latter approach can create errors, duplication of work, inefficiencies and much more. And the net result is reduced profit margins.
By contrast, the right software can make this entire sales process hassle-free. Moreover, an excellent industry-specific business management system – such as Kerridge Commercial Systems’ ERP solution K8 – caters for the unique needs of the building supplies industry, helping them to streamline operations and improve customer service.
Here’s how a good order processing system can help your business:
- Quicker sales processing with improved accuracy
- Faster and more convenient customer experience
- Better quality of information delivered to customers
- More time to spend with customers
- Optimised data capture processes to review and manage transactions correctly
- Seamless IT integration across all key business areas
- Full access and visibility to vital business information
- Automated processes, eliminating manual tasks
- Improved operational efficiencies
If you’d like to learn more about how the innovative solutions from KCS improve the sales process, visit www.kerridgecs.ie.
