Wavin Ireland has developed an online shopping experience which will further expand its customer service offering for builders’ merchants.
It will be rolling out in Q1 this year and will provide merchants with an easy and quick way to manage orders for Wavin products without having to call or email. It can be used at any time that suits the merchants, 24/7 from a desktop or on-the-go via mobile. This will greatly enhance their productivity when ordering from Wavin.
In addition to offering a quicker and more efficient ordering process, the Wavin Online Shop provides even greater transparency in the ordering process. Products can be ordered by simply inputting the code if known, or by search and select. Very large orders can be processed more speedily via uploading excel sheets with a prefilled option where just the quantity needs to be entered. Prior to checkout any errors are flagged and can be rectified to ensure accurate ordering. Once an order is placed acknowledgement and confirmation delivery emails will be sent.
Michael O’Donohoe, Wavin’s Country Director for Ireland said; “The benefits of this online shop for its users are very clear in terms of improving productivity and ease of use. But it brings wider benefits in that it reduces the likelihood of errors in ordering. It also allows users to track their orders and make changes until they are ready to go to the checkout. Options for delivery to a merchant’s branch or direct to a building/construction site are also available.”
The Wavin Online Shop is only available to the merchant trade and not to their customers or to members of the public.
To protect the integrity of the system merchants will be required to
first register on the platform. For a limited period, all stockists/branches
registering on the platform will receive a “Welcome” discount on their first order of 5% and a 1% ongoing discount. T&Cs apply.
Michael O’Donohoe said; “We have endeavoured to make the order processing as simple as possible and to that end the Wavin Online Shop contains a step-by-step guide, a FAQ section and support contact details. It is a five-step journey for the merchant;
- Login.
- Search for products.
- Add products to your cart.
- Review your cart.
- Select delivery address and submit order.
“We will continue to work with merchants to develop and enhance the online shop in order to continuously improve the user experience. A number of enhancements are already planned for later this year,” he said. Wavin products included in the launch phase of the online shop are Soil & Waste, Plumbing, Rainwater & Sewer.
