United Hardware Awarding Excellence

Cherrie Armstrong, Paul Flynn and Richard Armstrong of Flynn’s Dungarvan.

12 Homevalue and Arro stores across the country recognised for retail excellence.

A number of hardware and builder merchant stores from the around the country have been honoured for achieving exceptional retail standards at the inaugural United in Excellence Awards, held recently in the 5-star Fota Island Resort Hotel in Cork.

Flynn’s Dungarvan won the highly coveted title of ‘Store of the Year 2018’, fighting off competition from over 150 other stores.

Patrick Cassidy, Group CEO of United Hardware said, “The ‘United in Excellence’ Awards recognise and celebrate best in class offerings, standards and customer service across
the industry. Our winning members have significantly raised the bar when it comes to excellence in retailing and have proven that they are the very best hardware stores in Ireland.”

Paul Flynn of Flynn’s Dungarvan said, “I am delighted to accept these awards on behalf of the team in recognition of all the hard work, dedication and determination they have put in to ensuring that Flynn’s Hardware continues to grow and meet the expectations of our customers.”

The event involved the presentation of 25 awards over various key business categories such as paint, customer service, light hardware, merchanting and best regional store.

As part of the nomination process, every group member store across the entire network must comply with a strict set of criteria, to ensure that the highest possible standards are continuously upheld. This involves an in-depth assessment which includes two independent  mystery shopper audits by an external third party.

On the evening, ¤5,000 was raised for United Hardware’s chosen charity, the LauraLynn Foundation. United Hardware operates and supplies the Homevalue and ARRO retail brands on behalf of its members who, together, have over 150 stores across Ireland, catering to a
diverse base of trade and DIY customers. United Hardware has a combined turnover of €400 million and has 1,300 employees through its branded retail estate.