Committed to quality – JH Donnelly expands product range and premises

HAI CEO, Annemarie Harte visited JH Donnelly at its Meath base in Summerhill, recently. Managing Director, Gary Hanan, spoke to her about the company’s expansion in the last few years and its commitment to quality products and customer service.

Based for many years in Blackhall Place, Dublin 7, JH Donnelly Ltd is now located in Summerhill, Co. Meath.

JH Donnelly Ltd is a long-established company originally based in Blackhall Place, Dublin 7 and now located in Summerhill, Co. Meath. When I visited, I was surprised by the range of products the company offers. In addition to the plumbing equipment and bathroom products that you would readily associate with JH Donnelly, the company’s extensive portfolio also includes electric fencing, animal health products and respiratory and hearing protection products, to name but a few.

Expansion opportunities

For many years, JH Donnelly has been supplying McAlpine Plumbing products to the trade. In 2013, JH Donnelly acquired Lakes Bathrooms, Deva taps, Flowflex components and Bristan showers to add to its plumbing range.

John Quinn and Nevin Brown, two members of JH Donnelly’s highly experienced team.

JH Donnelly has expanded its warehousing to facilitate a growing product range. As part of this expansion, it developed a new state-ofthe-art workshop to support its customer service department. JH Donnelly prides itself on the efficiency, directness and reliability of its customer service. Gary commented: “We deal directly with the trade. We have four sales reps on the road, covering the 32 counties. We take orders from merchants, and dispatch them from our warehouse with a next-day delivery service where possible.”

Repeat business

JH Donnelly takes great pride in the level of repeat business it has achieved down through the years, through positive word of mouth and client referral. The company understands the importance of a flexible and reliable service and works closely with each customer on an individual basis to provide a personal service.

“Customer service is vitally important to us,” he explained. “At the end of the day, we sell the product, so we have a responsibility to stand over it. We provide a full aftersales back-up and stock an extensive range of spare parts”.

“Our niche in the market is defined by our commitment to sell quality products only,” Gary said. “We want to do business on a long-term, sustainable basis, so it is vital that our customers have confidence in us and the products we supply”.

As a company that is consistently focused on growth, JH Donnelly’s priority is to provide customers with an excellent level of service. It strives to give customers what they want when they need it.

Agri-products have always been a significant part of JH Donnelly’s business. Products include Horizont electric fencing, Nightsearcher rechargeable lamps, Hawk PTO pressure washers. They also distribute Portotecnica pressure washers.

Clearly innovative

Gary was delighted to explain the ultra-clear PureVue glass which is now available on the complete range of Lakes shower doors. PureVue is, he says, a high-quality, optically-superior ‘low-iron’ glass. In standard glass, Gary explains, its iron-oxide content shows as a green tinge that’s most apparent when you view the edge of the glass, but which also affects and tints everything seen through it.

PureVue, by comparison, is dramatically clearer. The reduced iron content reduces the greenish hue to almost zero levels and is practically tint-free. According to Gary: “PureVue enables more light to pass through, making everything lighter, brighter and sleeker. You can see more of everything and the glass almost disappears.”

Gary’s parting words were that if there are any customers who have not already dealt with JH Donnelly, they should feel free to contact him and he would be glad to get one of the sales team to call and discuss the company’s full product range.

JH Donnelly prides itself on the efficiency, directness and reliability of its customer service.

If you have a story to tell as a supplier or manufacturer in the Irish market, please contact Annemarie on 01 298 0969 or annemarie@hardwareassociation.ie for more information.